FAQ

 

Q: Is INCA Organics certified organic?

A: Yes. All INCA Organics products are certified organic with the Australian Certified Organic body (ACO).

Q: Why take INCA Organics Whey protein?

A: Health, muscle gain and fat loss depend on a complex interplay of chemical processes and hormones. When we eat non-organic foods (which may contain by pesticides, fertilisers, hormones or heavy metals), these delicate processes may become unbalanced. Our philosophy is to ensure balance is maintained within the body….the way nature intended.

Q: Who can benefit from INCA Organics products?

A: Anyone who wants to look, feel and perform better everyday.

Q: What is the best way to enjoy your INCA Organics Protein or Superfood shake?

A: High quality, non-denatured Certified Organic Whey protein tastes unlike any other whey protein. It has a delicious creamy base and can be enjoyed shaken, blended or made into raw treats. Generally, the broad nutritional profile of the coconut Superfood shake lends itself well as a berry based smoothie booster and meal replacement. Our Whey protein product is more suitable for the active person to assist in meeting the demands of training and everyday life. See our recipe and Facebook pages for inspiration.

Q: How should INCA Organics Whey be stored once it is opened, and what is its shelf life?

A: INCA Organics Whey is best stored in a cool dry place in its original packaging. It does not need to be refrigerated. Please refer to the use by date on the packaging for its exact shelf life.

Q: What differentiates INCA Organics from our competitors?

A: The quality and source of our ingredients. Buying a Certified Organic product is very different to buying a product with only one or two organic ingredients in it or claiming that your product comes from grass fed cows that graze on pastures all year round.

The only way to guarantee the source of your Whey protein is to purchase a Certified Organic product. The choice is up to you.

We can guarantee you that our cows never receive any GMO feed (we support testing and awareness for GMO ingredients) and our farmers take care of their cows; our Peruvian farmers are paid fairly and we are proud to work with only a handful of families; third-party testing on all our ingredient and nutritional claims; microbial safety analysis before and after packaging; soy-free; and we are passionate supporters of local and organic agriculture.

Q: Is INCA Organics Whey cold processed
?

A: Yes. Most other whey products are heat processed which makes it acidic and nutritionally deficient. The high heat damages the amino acids and nutrients that give whey its immune supporting qualities. Cold processed Whey prevents this and helps to protect the nutrients by keeping them in their natural state.

Q: Why Whey Protein Concentrate and not Whey Protein Isolate
?

In an attempt for higher protein levels, many Whey Protein Isolates have removed the beneficial components of the whey. These beneficial nutrients and minerals exist naturally in milk to help your body absorb and process the protein optimally.

Q: If I am lactose intolerant, can I use INCA Organics Whey?

A: There are 1.2 grams of lactose in each 30 gram serving of INCA Organics Whey. This amount of lactose is comparable to the amount of lactose in hard cheeses.

Q: Is INCA Organics Whey gluten free?

A: Yes. Although we have not had a certified independent laboratory test carried out yet. We hope to go through this process very soon.

Q: Is INCA Organics Whey soy free?

A: Yes. INCA Organics Whey is soy free. We use less than 1% Organic sunflower lecithin in our products for both the nutritional benefits and to ensure the product mixes perfectly.

Q: Can I take INCA Organics Whey if I am pregnant?

A: INCA Organics Whey is pasteurised and is considered safe for pregnant women. We recommend you speak with your medical professional prior to taking any supplements.

Q: Does INCA Organics provide samples?

A: INCA Organics does not provide samples.

Q: What is the delivery/shipping time for INCA Organics

A: Typically, delivery is made in 2-7 days from the order date.

Q: Can I track my order online?

A: Yes. Your order confirmation email will include a unique tracking number. This number can be used to follow the delivery of your item on the e-Parcel link below:

http://auspost.com.au/track/

Please email sales@incaorganics.com.au if the e-Parcel tracking link does not specify an estimated delivery date.

Q: Does INCA Organics ship internationally?

A: Yes. Please email sales@incaorganics.com.au for shipping and payment details.

Q: What if my goods do not arrive within 7 days or in perfect condition?

A: The upmost care will be taken when packaging your product. Should anything be damaged during transit or not arrive within 7 days please advise us immediately (sales@incaorganics.com.au) to discuss your situation.

Q: Where can I purchase INCA Organics products?

A: At this stage INCA Organics is only available online.

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