GENERAL
IS INCA ORGANICS CERTIFIED ORGANIC?
Our Organic Whey Protein Powders found here are certified organic with the Australian Certified Organic body (ACO). The certification mark and certification number is printed on the front and back of the packaging.
Tip: The only way to ensure a product is organic is to seek and rely on a certification mark such as the “Bud” logo from Australian Certified Organic (ACO).
An organic certification logo protects consumers from misleading claims and is the mark of a genuine organic product which has been audited all along the production chain from paddock to plate to comply with strict organic standards. This means INCA Organics have met strict requirements, followed regulations and is subject to strict auditing processes to ensure compliance. Beware of imitations – there are plenty of products in the industry that are marketed as “organic” but their ingredients wouldn’t pass the Australian Certified Organic test.
WHO CAN BENEFIT FROM INCA ORGANICS PRODUCTS?
Inca Organics is an ideal component of a long term, active and organic weight management lifestyle and for anyone who wants to look, feel and perform better everyday.
DOES INCA ORGANICS PROVIDE SAMPLES?
INCA Organics does not provide samples.
WHAT CURRENCY IS USED ON THE INCA ORGANICS WEBSITE?
All pricing used on the Inca Organics website is reflected in Australian Dollars (AUD).
IS INCA ORGANICS SAFE FOR PROFESSIONAL ATHLETES?
Our Certified Organic Whey Natural and Cacao Whey Protein products and our Collagen + Hyaluronic Acid + Vitamin C product have been independently lab tested by HASTA for WADA prohibited substances as required by professional athletes.
We regularly submit batches for independent testing; however, not every batch may be tested—particularly smaller production runs.
If you are a professional athlete and require the most up-to-date certification for a specific batch, please get in touch with us prior to ordering to ensure we have a tested batch available.
For enquiries, contact us at info@incaorganics.com.au and we’ll be happy to assist.
DISCOUNTS & SUBSCRIPTIONS
DOES INCA OFFER ANY DISCOUNTS?
If you sign up to our mailing list, you will receive a once time 10% discount code. Please note that this code is valid for standard one-time orders only and cannot be used in conjunction with other offers, promotions, or subscriptions. For any questions feel free to reach out to our team at info@incaorganics.com.au
DO INCA DISCOUNT CODES WORK IN CONJUNCTION WITH OTHER OFFERS, PROMOTIONS, OR SUBSCRIPTIONS?
No. Any discount codes provided are only valid for standard one-time orders. Discount codes cannot be used in conjunction with other offers or promotions, and they do not apply to subscription orders, as our subscription service already includes a built-in discount.
HOW DOES THE SUBSCRIPTION WORKS?
Subscribe and save 15% on recurring orders:
- Convenience & easy to manage: Receive your INCA Organics products delivered automatically and billed to your preferred payment method.
- Choose a delivery frequency that suits you: Monthly, bi-monthly, or every 3 months.
- Commitment: Minimum of 2 orders, after which you can pause or cancel your subscription at any time.
How to access your subscription:
Here is the direct link to access your subscription: Manage your subscription
How to access and manage your subscription:
- Via Desktop: Scroll to the bottom of the website to the footer section. Under the heading "Info," select "Manage Your Subscription."
- Via Mobile: On the main homepage, scroll down to the bottom of the page. Expand the "Info" section and select "Manage Your Subscription."
Questions or Need Assistance?
Our team is happy to make any updates to your subscription for you. Please reach out to us at info@incaorganics.com.au. We kindly ask that you allow 1–2 business days for any changes to be processed.
HOW TO MANAGE YOUR SUBSCRIPTION
Here is the direct link to access your subscription: Manage your subscription
Alternatively you can access your subscription:
Via Desktop: Scroll to the bottom of the website to the footer section. Under the heading "Info," select "Manage Your Subscription."
Via Mobile: On the main homepage, scroll down to the bottom of the page. Expand the "Info" section and select "Manage Your Subscription."
Questions or Need Assistance?
Our team is happy to make any updates to your subscription for you. Please reach out to us at info@incaorganics.com.au. We kindly ask that you allow 1–2 business days for any changes to be processed.
WANT OUR TEAM TO MAKE ANY UPDATES TO YOUR SUBSCRIPTION?
Our team is happy to make any updates to your subscription for you, such as pausing, cancelling, changing the next order date, or adjusting the delivery frequency. Please reach out to us at info@incaorganics.com.au. We kindly ask that you allow 1–2 business days for any changes to be processed.
COLLAGEN
WHO TAKES COLLAGEN PEPTIDES AND WHAT FOR?
Our powder is a gender-neutral product. Collagen peptides are consumed by a diverse range of individuals for various reasons. Here are some common groups of people who take collagen peptides and their motivations:
Individuals who want to support and maintain Skin, Hair & Nail Health | Individuals Pursuing Healthy Ageing | Fitness Enthusiasts and Athletes| Individuals Seeking Joint Support | Individuals pursuing Digestive Health | Post-Surgery or Injury Recovery | Individuals Looking for a Convenient Protein Source
IS OUR COLLAGEN VEGAN?
Our bioactive collagen peptides are derived from type I and III raw material (bovine) therefore it is not vegan.
WHAT IS THE TYPE, SOURCE AND ORIGIN OF THE COLLAGEN PEPTIDES?
Our bioactive collagen peptides are derived from type I and III raw material (bovine) sourced from Germany from the leading manufacturer of gelatine including gelatine hydrolysate and collagen. We have chosen this source as it is renowned for the highest quality as well as efficacy (backed by clinical studies). Bovine collagen peptides are derived from the connective tissues of cows, specifically from their skin, bones, and cartilage. Our collagen peptides are highly digestible and regarded as a clean label ingredient. They are NON-GMO, and naturally free from wheat, gluten, lactose or dairy.
WHEN CAN I EXPECT TO SEE BENEFITS?
The time it takes to see benefits from taking a collagen supplement can vary from person to person. Some customers notice improvements in as little as a couple of weeks, and for others, it can take as long as a couple of months. It's important to note that individual responses vary due to factors like age, overall health, and diet. Everybody is different, so our bodies will respond uniquely. To maximise the potential benefits: Consistency is key to optimal results and combining it with a healthy lifestyle. Collagen supplements are not a magic solution. They work best when combined with a balanced diet, proper hydration, and a generally healthy lifestyle.
CAN I COMBINE COLLAGEN WITH INCA WHEY PROTEIN POWDER?
Yes, combining whey protein and collagen is a common practice and can be beneficial for individuals looking to supplement their protein intake with a mix of essential amino acids, including those specific to collagen. Both whey protein and collagen peptides offer unique amino acid profiles and can complement each other in terms of supporting overall protein needs and promoting various aspects of health.
IS THIS PRODUCT HALAL OR KOSHER FRIENDLY?
Yes, our INCA Wellness Bioactive Collagen peptides + Hyaluronic Acid + Vitamin C is Halal certified and Kosher friendly.
IS THE PRODUCT LACTOSE & DAIRY FREE?
Yes, our INCA Wellness Bioactive Collagen peptides + Hyaluronic Acid + Vitamin C powder does not contain dairy, or ingredients derived from dairy.
CAN I TAKE COLLAGEN PEPTIDES DURING PREGANCY OR BREASTFEEDING?
Our bioactive collagen peptides (bovine) are obtained from natural collagen. They are generally recognised as safe for all population subgroups and regulated as Food. Whilst many of our customers have been able to take our products throughout pregnancy and breastfeeding, we as a brand are not permitted to provide specific health advice. Individuals may have pre-existing medical conditions, intolerances, or specific dietary requirements, particularly during pregnancy, making it essential to consult with your healthcare practitioner before incorporating any supplements. A qualified practitioner is best equipped to offer tailored advice that suits your specific health and dietary needs.
WHEY PROTEIN
WHAT IS WHEY PROTEIN?
Whey protein is a high-quality protein derived from milk during the cheese-making process. It is recognised as a complete protein because it contains all essential amino acids crucial for the body's functions. Additionally, whey protein is rapidly absorbed by the body, making it an efficient and effective source of dietary protein. Protein powder is a dietary supplement used to help individuals meet their daily protein requirements, support with lean muscle maintenance, and improve overall health and wellbeing amongst other benefits.
WHY WHEY PROTEIN?
Whey protein is considered one of the highest quality dietary proteins due to its unique and highly nutritional amino acid profile. They provide essential amino acids, which are the building blocks of proteins. Among the 20 amino acids required by the body, 9 must be obtained from the diet—these are known as essential amino acids. Whey protein contains all the essential amino acids in the right proportion needed by the body. It includes essential amino acids like leucine, which plays a vital role in muscle maintenance and tissue repair.
DOES THE WHEY PROTEIN CONTAIN ANY SOY OR LECITHIN?
Our entire INCA Organics range does not contain soy.
DOES THE WHEY PROTEIN CONTAIN ANY LECITHIN?
Our certified organic whey protein powder range (Organic Whey Natural, Organic Whey Raw Cacao and Organic Whey Coconut) do not contain any lecithin.
Our Skin Body Gut Collagen Whey protein powders contain a minimal amount of sunflower lecithin (less than 0.1%) to prevent clumping and ensure a smooth consistency. We have chosen sunflower lecithin instead of soy lecithin due to its non-allergenic properties, non-GMO status, potential health benefits, and environmental considerations.
HOW MUCH PROTEIN DO I NEED?
The recommended daily intake for protein varies based on individual needs, but a common guideline is for Adult women: 0.75g/kilogram of body weight/day, Adult men: 0.84g/kilogram of body weight/day, People who are pregnant, breastfeeding or over 70 years old: 1g/kilogram of body weight/day. (If you are pregnant or breastfeeding please consult with your healthcare practitioner prior).
The amount of protein you need varies based on your age, gender, individual protein needs, activity level/lifestyle, and dietary intake. Here are some general guidelines (source: https://www.eatforhealth.gov.au/nutrient-reference-values/nutrients/protein )
- Adult Women: 0.75 grams per kilogram of body weight per day
- Adult Men: 0.84 grams per kilogram of body weight per day
- People who are Pregnant, Breastfeeding, or Over 70 Years Old: 1 gram per kilogram of body weight per day
Remember, supplements should be used to complement a healthy and balanced diet and lifestyle. For personalised advice, it's always best to speak with a healthcare professional. If you are pregnant or breastfeeding, please consult with your healthcare practitioner to determine the right amount of protein for your needs.
CAN I CONSUME WHEY IF I AM LACTOSE INTOLERANT?
Our Whey Protein Concentrate contains low levels of lactose. Our Whey protein isolate (used in the Skin Body Gut Collagen Whey Protein powder) contains very low/ trace levels of lactose, as the isolation process removes most of the lactose present in the original milk. According to the Australian Dietary Guidelines and various research suggests that most people with lactose intolerance can tolerate 12-15g of lactose per day (equivalent to up to 250ml of regular milk) and possibly even more if lactose consumption is spread throughout the day rather than in a single sitting. However, the degree of lactose tolerance differs from person to person. If you are unsure about your lactose tolerance, your doctor can determine your threshold level.
WHAT IS THE DIFFERENCE BETWEEN WHEY PROTEIN ISOLATE AND CONCENTRATE?
The key difference between whey concentrate and whey isolate is that whey protein isolate undergoes additional processing to remove a higher percentage of fats, lactose, and carbohydrates, resulting in a product that is higher in protein content. Whey protein isolate contains minimal lactose making it easier to digest for those with lactose sensitivity.
CAN I TAKE INCA ORGANICS WHEY IF I AM PREGNANT?
INCA Organics Whey is pasteurised and is considered safe for pregnant women. We recommend you speak with your medical professional prior to taking any supplements.
IS INCA ORGANICS SAFE FOR PROFESSIONAL ATHLETES?
Our Certified Organic Whey Natural and Cacao Whey Protein products and our Collagen + Hyaluronic Acid + Vitamin C product have been independently lab tested by HASTA for WADA prohibited substances as required by professional athletes.
IS OUR WHEY PROTEIN TESTED FOR HEAVY METALS?
Yes, our proteins are tested for heavy metals to ensure they meet regulatory standards.
We understand there has been growing media coverage and consumer awareness around potential heavy metal contamination (particularly lead, arsenic, cadmium, and mercury) in protein powders and supplements. These can sometimes occur if ingredients come from contaminated soil or water, when low-quality raw materials are used, or when powders are manufactured under poor quality control conditions.
Our certified organic whey protein concentrate is sourced from New Zealand, where environmental and dairy standards are among the highest in the world. The whey manufacturing facility is certified organic and operates under strict quality standards. Regular third-party testing of bulk whey products is conducted throughout the year to monitor for heavy metals and ensure compliance with Australian and New Zealand food safety regulations.
While testing is performed on bulk whey rather than every individual batch, these results consistently confirm that the whey protein concentrate meets stringent safety and quality benchmarks.
In addition to this for milk and dairy products Heavy metal levels are also monitored by the New Zealand Ministry for Primary Industries (MPI) as part of National Chemical Contaminants (NCCP).
Being certified organic means every step in the production process is audited — from the soil and grass that the cows graze on (being certified organic), through the care of the animals themselves — which are raised without GMOs, hormones, or antibiotics — through the production facility and packaging, all the way to the final product.
BOVAER? NO WAY IN OUR WHEY!
We can confirm that the NZ farms producing the organic milk used in our organic whey protein concentrate do not utilise the Bovaer feed supplement or use of mRNA vaccines.
ARE OUR WHEY PROTEIN POWDERS HALAL OR KOSHER FRIENDLY?
Yes, all our whey protein powders are Halal certified and Kosher friendly.
PLANT PROTEIN
WHAT IS THE ORIGIN OF YOUR PLANT PROTEIN?
Our faba bean protein powder is sustainably grown in Australia
HOW MUCH PROTEIN DO I NEED?
The recommended daily intake for protein varies based on individual needs, but a common guideline is for Adult women: 0.75g/kilogram of body weight/day, Adult men: 0.84g/kilogram of body weight/day, People who are pregnant, breastfeeding or over 70 years old: 1g/kilogram of body weight/day. (If you are pregnant or breastfeeding please consult with your healthcare practitioner prior).
The amount of protein you need varies based on your age, gender, individual protein needs, activity level/lifestyle, and dietary intake. Here are some general guidelines (source: https://www.eatforhealth.gov.au/nutrient-reference-values/nutrients/protein )
- Adult Women: 0.75 grams per kilogram of body weight per day
- Adult Men: 0.84 grams per kilogram of body weight per day
- People who are Pregnant, Breastfeeding, or Over 70 Years Old: 1 gram per kilogram of body weight per day
Remember, supplements should be used to complement a healthy and balanced diet and lifestyle. For personalised advice, it's always best to speak with a healthcare professional. If you are pregnant or breastfeeding, please consult with your healthcare practitioner to determine the right amount of protein for your needs.
IS THE PLANT PROTEIN HALAL OR KOSHER FRIENDLY?
Yes, our faba bean plant protein is Halal and Kosher friendly.
IS THE PRODUCT LACTOSE & DAIRY FREE?
Yes, our plant protein powder range does not contain dairy, or ingredients derived from dairy.
